SMS for insurance companies and brokers in Morocco

A policy that expires without renewal is a lost customer. A reminder SMS, sent at the right moment, turns a forgotten deadline into a renewal — and reassures the customer in the event of a claim by keeping them informed at every stage.

Stop losing customers at renewal

Use cases

What you can automate

⏳

Policy expiry alert

Sent 30 then 7 days before the deadline. No customer lets their policy lapse for want of a reminder.

📱 Example message

Your motor policy expires on 30/09. Renew now: [link] or call your branch.

📋

Claim report confirmation

The customer immediately receives the claim number and next steps — fewer calls to customer service.

📱 Example message

Claim reported, reference no. XXXXX. An assessor will contact you within 48h. Tracking: [link].

💳

Premium due date reminder

Notification before each direct debit to avoid missed payments and automatic cancellations.

📱 Example message

Your next premium is due on 5/09. Pay online: [link].

Why AdaSMS

No customer slips through the net

Every deadline triggers an automatic reminder, without depending on an agent's availability. The automation adapts to your policy types (motor, home, health) and your customer segments — for relevant follow-up, at the right moment.

Frequently asked questions

What we're often asked

Can the message be personalised by policy type (motor, home, health)?

Yes, each campaign or automation can be configured by product type and by customer segment.

Can the SMS include an online payment link?

Yes, a short link to your existing payment solution can be inserted into the message.

How is customer consent managed for marketing SMS?

AdaSMS distinguishes transactional SMS (policy, claim — no marketing consent required) from promotional SMS. Our team can support you on CNDP compliance for both.

Fewer customers lost at renewal

Describe your portfolio and your needs — our team will configure the alerts suited to your policy types.

Stop losing customers at renewal