SMS notifications for carriers and e-logistics in Morocco

A customer who knows where their parcel is calls customer service less. A tracking SMS, sent automatically at every stage, reduces the support workload while reassuring the recipient.

Reduce calls to customer service

Use cases

What you can automate

🚚

Parcel in transit

Notification with an estimated delivery window. Your customer plans ahead and stays available — fewer missed deliveries.

📱 Example message

Your parcel is on its way! Delivery expected 2pm-5pm. Track: [link].

🔔

Missed delivery attempt

The customer is notified immediately and can reschedule on their own, without going through your call centre.

📱 Example message

Delivery missed today. Reschedule: [link] or call [tel].

✅

Delivery confirmation

Notification of completed delivery. Every delivery becomes a positive touchpoint.

📱 Example message

Parcel delivered at 3:42pm. Any questions? [tel]. Thank you for your trust!

Why AdaSMS

Direct integration with your management system

Via the REST API, every status change in your TMS or e-commerce platform can automatically trigger the corresponding SMS. No manual intervention, no delay in informing your customers.

Frequently asked questions

What we're often asked

Can the SMS be triggered automatically from our route management system?

Yes, via the REST API — every status change (in transit, delivered, failed) can call the API to send the corresponding SMS.

Can a real-time parcel tracking link be included?

Yes, a short link personalised per parcel can be generated and inserted into each message.

How long does the SMS itself take to arrive?

Routing goes through Moroccan national operators, generally in under a minute.

Fewer calls, more trust

Describe your delivery volume and your technical stack — we'll configure the integration suited to your TMS or e-commerce platform.

Reduce calls to customer service